Established UK Business Since 1998

To start the return process for your order, please enter your email address or phone number and the order number below.

How Do I Return?

 

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What Items Are Returnable?

 

In original condition, must not be devalued, unmarked, unused and undamaged items in the original undamaged packaging and well packed to avoid transit damage.

 

What Items Are Non-Refundable?

Free gifts, promotional items, special orders, software products, items which were sold as not eligible for return, express postage, courier surcharge for Islands, highlands and international postage costs are non-refundable.

 

 Arrived Damaged, Faulty or Incorrect Item Received?

We do our best to check and package securely. Still sometimes in transit the items can get damaged, develop a fault at later stage or wrong item sent by mistake. For this we apologize sincerely in advance.

In case of any of the above please contact us immediately to request a return or replacement. For you convenience a returns form will be sent with the invoice.

Are There Any Charges For Return Within 7 Days?

 

In case of oversize, expensive or heavy items (over 10kg), i.e... Subwoofer boxes, caravan covers, carriers, bars and leisure products etc..We may not be able to offer full return postage but will agree to refund average mainland postage cost of up to £7 approx. You may need to foot the bill of extra charge especially if you are in Highland and Islands but at least we are paying some of it which no other site or seller has offered before us. Any additional payment will be paid be paid in PayPal.

 

How Soon Will I Get My Refund?

 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
  • Your refund will be processed and a credit will automatically be applied to your original payment method within 5 to 7 business days.