Delivery Information

Postage

If listing states "FREE UK delivery" applies to UK mainland Zone A England, Wales and Southern Scotland (Central Belt of Scotland) and Excludes surcharge post codes and areas.

Please choose correct shipping zone for your area at the checkout. Channel Islands and BFPO: Please contact before buying as our carriers may not be able to deliver. Where possible, depending on the item and weight we will try to ship via royal mail.

We will use MyHermes and Royal Mail for up to 2kg max and myHermes, DPD and APC-Overnight or similar service for up to 10kg to 15kg items.

Buyers from Zone B; Northern Ireland, offshore Islands and Scottish highlands, due to additional charges imposed by couriers a surcharge by the couriers may be levied to cover carriage to these areas.

• Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly, PO, BT, TR21, TR25 (Zone B).
• Scottish Mainland (Zone B) - (IV1-36, IV40-49, IV51-56, KW1-3, KW5-17, PA21-40, PH17-26, PH30-40, PH49-50, AB25 and above.
• Scottish Islands (Zone B) - (HS, KA27-28, KW15, KW17, PA20-49, PA60-78, PH41-44, ZE, ZW1-3.
• For BFPO codes and Channel Islands please email first for quote. Couriers will deliver at these locations as international so these international order terms and conditions will apply.

We will also like to emphasis that although these areas are indeed part of UK but due to high cost of shipping, distance transportation and local third party carriers, couriers charge surcharge which we have no control over. More details can be found by contacting any UK courier companies or on their websites help section. This also applies to international destinations and remote locations.

Premium delivery option to offshore, highlands and remote postcodes may take longer than the usual one working day.

The surcharge may not apply to small items being sent via Royal mail or MyHermes etc... Where possible we will try our best to avoid courier service for surcharge areas.

If you have already made a purchase without reading the instructions/terms of sale and wish to cancel the order please let us know. Since we fully understand the situation and do agree that it might not be feasible in some cases, a full refund on request will be issued right away.

Shipping

To protect our buyer’s account we will only dispatch goods to Billing approved addresses. Please do not email requesting us delivery to different address.

Most items purchased on the day will be dispatched the same or following day (Excluding Weekends, Christmas, New Year & Bank Holidays Period) in chosen delivery service. We endeavor to dispatch all UK orders within 1 working day and international orders within 2 to 3 working days of receiving your cleared funds, but during busy days and times this may be extended. In event of a very unlikely slight delay, your patience would be much appreciated.

For Christmas deliveries Royal Mail and Hermes etc.. Cut-off date is usually 18th December max. We will continue to dispatch items after this point but they may not arrive until after Christmas day. As you will appreciate that orders dispatched during Christmas and New Year holidays may not arrive within estimated delivery period.

Orders are sent via approved couriers and Royal Mail. Parcels sent with the couriers will only be collected and delivered Monday to Friday excluding holiday periods, Hermes and some couriers may deliver on Saturday too. If you wish to have or avoid a delivery via a specific courier/delivery service then please email us before the purchase for a confirmation and quote.

Most items will require a signature upon delivery therefore they cannot be left unattended in safe place or area. Due to hazardous nature of aerosols and some liquids, we will not be able to send them via Royal Mail.

Please add your phone number in order so you can be contacted by us or the courier in case of any delivery issue etc. Couriers like interlink express/DPD now send tracking updates and delivery window information via emails and texts. Your number will only be shared with the courier for your order delivery purpose only.

As you will appreciate, sellers cannot be held responsible for delivery times however we can assure a timely dispatch within the mentioned time frame. If for some reason, delivery is held up or delayed in transit, then you have a right to refuse to accept it and in this case you will not be held responsible for return cost and full refund will be issued upon receipt. In case of delay in transit by the carrier, paid Express postage will be refunded but where express postage was offered Free, we will not be able to refund.

Once marked as dispatch, if your courier order is not received within 3 to 5 working days in UK and 10 to 14 working days in EU then please contact us immediately so we can chase this up for you.

Unfortunately we are restricted by our carriers from sending certain liquids and all (aerosol) pressurized containers especially outside mainland UK. We try to ensure that our listings are accurate and will not give anyone off shore an option to purchase these items, but due to the sheer volume of listings and no option to allow blocking certain postcodes for few listings, this is not always possible. Please be aware that if you purchase a liquid or pressurized item and are unable to dispatch, we will contact you to advise you as soon as possible.

We will try our best to update tracking is every order. If via interlink express/Dpd etc.. You will receive a tracking email directly from the courier. Due to the time factor it is not possible for us to update every purchase with the tracking number but if you have not received any tracking information then kindly email and we will provide the tracking number and details of delivery service.

Failed & Lost Deliveries

If a parcel is returned undelivered due to the wrong/incomplete address provided or customer not available to accept or collect the delivery, the customer may be held responsible for the full cost of returning the parcel to us.

In case of oversize, heavy or expensive item courier delivery, failed delivery return cost will from £4 up to £15 depending on parcel and delivery. This amount will have to be received by us as well as the cost of re sending your item before your parcel is re-dispatched.

Please note if your postman did not leave a card then you will be able to file a claim with royal mail to recover the resend cost.

Under Royal Mail’s and courier terms, items can only be considered missing after 14 working days have passed. In case of courier delivery, this period will be 7 to 14 working days. In the event of a lost item a replacement will be sent as soon as the loss has been verified by the shipping company.

In case of lost delivery or disputed deliveries we may write to your immediate neighbors to trace and find the parcel.

In case of disputed delivery, we will require you to sign a declaration that you have not received the item, have checked with households, in your property and with neighbors.