Returns & Refunds
We are offering a generous 7 days prepaid returns policy for unopened items which no other automotive site has offered before. If you don’t like the product we will try our best to make it easy for you to return at no cost to you for refund and help you as much as we can to keep you happy :-).
If we don’t make a sale, we try to make a customer as even if they don’t come back, they recommend us.
If you find that you do not like to the product, its defective or damaged, simply contact us and our team will be more than happy to help and resolve amicably.
While customer satisfaction is one of the main aspects of our business, our commitment extends beyond customer satisfaction we want you to always be 100% satisfied by the quality and efficiency of our service and products. We will also strive to do everything right the first time and do our best to continuously improve.
What Items Are Returnable?
- In original condition and must not be devalued.
- Unmarked, unused and undamaged items.
- In the original undamaged packaging and well packed to avoid transit damage.
- Free gifts or promotional items.
- Special orders and software products.
- Items which were sold as not eligible for return.
- Used items and used returned damaged due to misuse, without packaging or in unsellable condition may be refused refund or will be subject to deduction of up to 50% plus sellers return charge.
- Express postage, courier surcharge for Islands, highlands and international postage costs are non-refundable.
- International orders cannot be offered 60 days return for refund where standard online terms do not require sellers to offer a refund policy.
Are There Any Charges For Return?
- Regardless of the reasons, we offer free return for unopened items to UK buyers if you wish to return within 7 days (see exceptions below).
- In case of oversize, expensive or heavy items (over 10kg), i.e... Subwoofer boxes, caravan covers, carriers, bars and leisure products etc..We may not be able to offer full return postage but will agree to refund average mainland postage cost of up to £7 approx. You may need to foot the bill of extra charge especially if you are in Highland and Islands but at least we are paying some of it which no other site or seller has offered before us. When buying large or heavy items, please make sure you are buying the correct and right size product. Any additional payment will be paid be paid in PayPal.
- There are no charges for return if you wish to return within 60 days of receipt at your cost.
- If you have paid express postage for delivery, we may offer you refund of express postage (full refund of paid amount) if you return at your cost.
- Simply send us an email at firstname.lastname@example.org to get a return authorization number. In some cases we may request you to provide condition of return or an image. For your convenience we will include a returns form in the pack.
- To start the return online, please visit our Returns Center.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3-5 business days.
Items must be returned with all original components unless otherwise agreed in writing. Any items that arrive back with parts missing will be resent to the customer at the customer's expense or before refunding we will deduct payment to replace missing parts. If the item can no longer be sold as new, we may deduct up to 50% before refunding.
All items we sell are new. Still where possible, we may remove models and some products from packaging to examine before dispatch. If you wish to have them checked then please advise immediately after purchase. However please note, upon receiving the item if you are not happy with built, finish or quality, you can still return for refund as per our refund policy.
Arrived Damaged, Faulty Or Incorrect Item Received
We do our best to check and package securely. Still sometimes in transit the items can get damaged, develop a fault at later stage or wrong item sent by mistake. For this we apologize sincerely in advance.
In case of any of the above please contact us immediately to request a return or replacement.
To resolve amicably we request your patience and calm approach in such unpleasant situations. We try and resolve the matters with minimum inconvenience to our customers but aggressive communication can often make the situations worst and makes it difficult or sometimes impossible for us to help and go that extra mile.
If the courier asks you to sign for the goods then please check the parcels condition. If the item or packaging looks slightly damaged or opened, you must make a note of this with the courier when signing. If they parcel is badly damaged then please sign as damaged and refuse to accept.
In the case where an item has arrived damaged we request that you provide a photograph showing the damage so we can notify the carrier too.
We believe our customers to be honest therefore we do not question a genuine return and will offer full refund with prepaid return or returns postage. Unfortunately there is a very small number which sadly believes in abusing the system and our trust. We reserve a right to refuse full or partial refund and may refuse returns postage or deduct postage cost (in case of prepaid return) if any evidence of misuse or self inflicted damage is found.